Weiss Technik UK is celebrating international recognition after its Helpdesk Heroine initiative was awarded second place in the Weiss Technik Group internal Innovation Awards.
The awards bring together submissions from Weiss Technik subsidiaries around the world, providing teams with the opportunity to showcase ideas that improve the way the company supports its customers, develops its services and drives innovation across the global organisation. As part of the Schunk Group, Weiss Technik places a strong emphasis on encouraging employees to develop new ideas that deliver practical benefits for both customers and the wider business.
Representing the UK, the team submitted its Helpdesk Heroine concept: a creative customer support initiative designed to make technical advice more engaging, accessible and easy to understand. Through a series of practical 'Handy Hints', the Helpdesk Heroine helps customers get the most from their equipment by providing straightforward maintenance tips, troubleshooting guidance and best practice advice.
Competing against entries from Weiss Technik companies across the globe, the initiative was awarded second place, recognising both the creativity behind the concept and its potential to enhance the customer experience. We were also grateful to receive €2,000 prize money, which will go towards our Company Day later this year, giving us the perfect opportunity to celebrate the team’s success and treat everyone at Weiss Technik UK.
Brett Green, Managing Director of Weiss Technik UK said, "To be recognised for innovation is a fantastic achievement for our team. The Helpdesk Heroine was created with one simple goal: to make technical support more approachable and valuable for our customers. Finishing second in a competition featuring entries from across the Weiss Technik Group is something we're incredibly proud of and demonstrates the innovative thinking that exists within our UK-based team."
The recognition highlights Weiss Technik UK's ongoing commitment to combining technical expertise with customer-focused innovation, continually finding new ways to deliver added value and support to customers throughout the lifetime of their equipment.